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UnderworldConnection.com

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FAQ

Our most frequently asked-about topics.

If you can't find what you're looking for, feel free to contact us with your question!

Packages

Shipping

We ship worldwide, so no matter where you are you can enjoy our candles!

We offer automatic FREE shipping on Domestic US orders of $75 or more.

 

Domestic United States: First Class and USPS Priority Mail: 2-4 business days

Canada: International First Class and Priority Mail International: 5-7 business days

Outside US/Canada: International First Class and Priority Mail International: 7-21 business days

Credit Card Purchase

Payment Options

We accept PayPal, Apple Pay, Google Pay, all major credit/debit cards, and Underworld Connection gift cards.

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Returns/Exchanges

We do not accept returns or exchanges. Refunds will only be issued if a cancellation is requested within 12 hours of placing an order.

 

If you receive a damaged product, we will send you a replacement within 3-5 business days upon notification and photos of the damage. Please notify us immediately - and include photos of the damaged candle and any damage to the shipping box - so that we may resolve the issue right away.

Church Candles

Bulk Pricing

We can offer bulk purchase discounts for your special event, on orders of 10 or more 16oz. or 9oz. candles, 15 or more 4 oz. candles, and 20 or more bags of wax melts. 

 

Contact us for more information.

Candle Wax Before Melting

Our Ingredients

Our candles are made with 100% natural soy wax - making them eco-friendly, vegan-friendly, cruelty-free, gluten-free, and cage-free.

Our wax melts are made with a soy/paraffin blend for stability.

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Scent Samples

We have a 'Build-Your-Own-6-Pack' 4oz sample box at a discounted price HERE.

We also have a 'Build-Your-Own-3-Pack' of wax melts for a discounted price HERE.

We also frequently run promotions to include free sample candles with orders. Subscribe to our site for email updates so you don't miss anything!

Cat

Allergies/Sensitivities

We would be happy to answer any questions you have about certain fragrances in any candles you are interested in purchasing. A fragrance-swap can be arranged if necessary.

Candle in Hands

Custom Candles

We have a "Create Your Own Candle" option for 16oz candles and 9oz candles. 

You can easily customize your own custom candle with colors, scents, and label text. 

CLICK HERE to view our 9oz custom candle listing.

Candle Club

Sign up on the Candle Club page, and earn 50 Skull Points right away.
Earn 1 Skull for each $1 spent.

Cash in Skulls for discounts and free stuff, by redeeming your rewards from the Members Page. You'll get a code you can use at checkout for your discount.

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