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FAQ

1

Shipping

We ship worldwide, so no matter where you are you can enjoy our unique and popular products!

 

Domestic United States: First Class and USPS Priority Mail: 2-4 business days

Canada: International First Class and Priority Mail International: 5-7 business days

Outside US/Canada: International First Class and Priority Mail International: 7-21 business days

2

Payment options

We accept PayPal and all major credit and debit cards.

3

Returns & Refunds

Bulk pricing & Special events 

4

We do not accept returns or exchanges. Refunds will only be issued if a cancellation is requested within 12 hours of placing an order.

 

If you receive a damaged product, we will send you a replacement within 3-5 business days upon notification and photos of the damage. Please notify us immediately - and include photos of the damaged candle and any damage to the shipping box - so that we may resolve the issue right away.

We have provided custom candles for weddings, birthday parties, anniversaries, and even funerals. We can offer bulk purchase discounts for orders of 10 or more 9 oz. candles, and 15 or more 4 oz. candles. Contact us for more information.

5

Sample availability

We have a 4 oz. sample size listing that can be customized with fragrance and color.

CLICK HERE to view sample size listing.

6

Vegan-Friendly

Our candles are made with 100% natural soy wax making them eco-friendly, vegan-friendly, cruelty-free, gluten-free, and cage-free.

7

Allergies & Sensitivities

We would be happy to answer any questions you have about certain fragrances in any candles you are interested in purchasing. A fragrance-swap can be arranged if necessary.

8

Custom Candle Requests

We have a detailed "Create Your Own Candle" option so you can design your own custom candle from scratch! CLICK HERE to view custom candle listing.