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UnderworldConnection.com
FAQ
Our most frequently asked-about topics.
If you can't find what you're looking for, feel free to contact us with your question!
Shipping
We ship worldwide, so no matter where you are you can enjoy our candles!
We offer automatic FREE shipping on Domestic US orders of $75 or more.
Domestic United States: First Class and USPS Priority Mail: 2-4 business days
Canada: International First Class and Priority Mail International: 5-7 business days
Outside US/Canada: International First Class and Priority Mail International: 7-21 business days
Payment Options
We accept PayPal, Apple Pay, all major credit/debit cards, and Underworld Connection gift cards.
Returns/Exchanges
We do not accept returns or exchanges. Refunds will only be issued if a cancellation is requested within 12 hours of placing an order.
If you receive a damaged product, we will send you a replacement within 3-5 business days upon notification and photos of the damage. Please notify us immediately - and include photos of the damaged candle and any damage to the shipping box - so that we may resolve the issue right away.
Bulk Pricing
We can offer bulk purchase discounts for your special event, on orders of 10 or more 16oz. or 9oz. candles, 15 or more 4 oz. candles, and 20 or more bags of wax melts.
Contact us for more information.
Our Ingredients
Our candles are made with 100% natural soy wax - making them eco-friendly, vegan-friendly, cruelty-free, gluten-free, and cage-free.
Our wax melts are made with a soy/paraffin blend for stability.
Scent Samples
We have a 'Build-Your-Own-6-Pack' 4oz sample box at a discounted price HERE.
We also have a 'Build-Your-Own-3-Pack' of wax melts for a discounted price HERE.
We also frequently run promotions to include free sample candles with orders. Subscribe to our site for email updates so you don't miss anything!
Allergies/Sensitivities
We would be happy to answer any questions you have about certain fragrances in any candles you are interested in purchasing. A fragrance-swap can be arranged if necessary.
Custom Candles
We have a "Create Your Own Candle" option for 16oz candles and 9oz candles.
You can easily customize your own custom candle with colors, scents, and label text.
CLICK HERE to view our 9oz custom candle listing.
Candle Club