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FAQ

1

Shipping

We ship worldwide, so no matter where you are you can enjoy our unique and popular products!

 

Domestic United States: First Class and USPS Priority Mail: 2-4 business days

Canada: International First Class and Priority Mail International: 5-7 business days

Outside US/Canada: International First Class and Priority Mail International: 7-21 business days

2

Payment options

We accept PayPal and all major credit and debit cards (which you can use via the PayPal option, even if you don't have PayPal).

3

Returns & Refunds

We do not accept returns or exchanges. Refunds will only be issued if a cancellation is requested within 12 hours of placing an order.

 

If you receive a damaged product, we will send you a replacement within 3-5 business days upon notification and photos of the damage. Please notify us immediately - and include photos of the damaged candle and any damage to the shipping box - so that we may resolve the issue right away.

Bulk pricing & Special events 

4

We have provided custom candles for weddings, birthday parties, anniversaries, and even funerals. We can offer bulk purchase discounts for orders of 10 or more 9 oz. candles, and 15 or more 4 oz. candles. Contact us for more information.

5

Sample availability

We have a 4 oz. sample size listing that can be customized with fragrance and color.

CLICK HERE to view sample size listing.

6

Vegan-Friendly

Our candles are made with 100% natural soy wax making them eco-friendly, vegan-friendly, cruelty-free, gluten-free, and cage-free.

7

Allergies & Sensitivities

We would be happy to answer any questions you have about certain fragrances in any candles you are interested in purchasing. A fragrance-swap can be arranged if necessary.

8

Custom Candle Requests

We have a detailed "Create Your Own Candle" option so you can design your own custom candle from scratch! CLICK HERE to view custom candle listing.

CONTACT

facebook.com/UnderworldConnection
UnderWorldConnectionMail@gmail.com

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© 2017 by UnderWorld Connection